Help | Relevant.

Contact Us

Have a question or need help? We're here for you. Reach out with any questions about your order, shipping, or our products — and we'll get back to you as soon as possible.

Email: hello@relevant.la

Phone: 310.800.2962

For the fastest response, please email us.

Relevant.

Los Angeles, California

ShippingAnchor

Shipping Policy

Order Processing: Orders are typically processed within 1-2 business days.

Shipping Rates:

Standard Shipping: $7, free on all U.S. orders over $75.
Priority Shipping: $15

Delivery Times:

Standard Shipping: 3-7 business days
Priority Shipping: 2-3 business days

Order Tracking: You'll receive a tracking number via email once your order ships, allowing you to monitor your package until it reaches you.

While we do our best to ensure timely delivery, delays may occur due to unforeseen circumstances.

Need Help? Contact us at hello@relevant.la

ReturnAnchor

Returns Policy

We want you to love what you purchase. If something isn’t quite right, our return process is simple and customer-friendly.

Eligibility Window:
Returns must be initiated within 30 days of delivery. Items returned outside this window may not be eligible for a refund or exchange.

Condition of Items:
To be eligible for a return, items must:

Be unused, unwashed, and in their original packaging
Be accompanied by proof of purchase (e.g., order number or receipt)

Refund Options:

A full refund to your original payment method

Return Shipping:

Return Shipping: The customer is responsible for return shipping costs. Please use a trackable shipping method to ensure your return is received. Relevant. is not responsible for returns lost in transit.

How to Initiate a Return:
To start a return:

Email hello@relevant.la with your order number
We’ll send you a return label and instructions
Pack your item securely and drop it off at your nearest shipping location
Allow 2–6 business days for processing once we receive your return request

Damaged or Incorrect Items:
If your order arrives damaged or incorrect, contact us at hello@relevant.la within 48 hours with photos and your order number. We’ll quickly resolve the issue with a replacement or full refund.

PrivacyAnchor

Privacy Policy

This Privacy Policy describes how Relevant.la ("we," "us," or "our") collects, uses, and protects the personal information you provide when visiting or making a purchase from our website.

Information We Collect We may collect the following personal information when you interact with our website:

Name
Email address
Shipping and billing addresses
Payment information (handled securely through third-party payment processors)
Phone number
IP address and device/browser data
Purchase history and transaction details

How We Collect Information Information is collected when you:

Place an order or make a purchase
Create an account or sign up for email updates
Contact us directly through forms or email
Navigate our website, using cookies and other tracking technologies

How We Use Your Information We use the information we collect to:

Process and fulfill orders
Provide customer service and respond to inquiries
Send order updates and shipping notifications
Improve our website’s functionality, security, and performance
Send marketing communications (if you've opted in)

Data Storage and Security: Your information is stored on secure servers using industry-standard security protocols, including encryption, firewalls, and access controls. We take reasonable steps to protect your personal data from loss, misuse, and unauthorized access or disclosure.

Third-Party Services: We rely on third-party services such as payment processors and shipping providers to complete transactions and deliver your orders. These providers only receive the information necessary to perform their services and are required to keep your information confidential and secure.

Sharing Your Information: We do not sell, rent, or trade your personal information. Your data is shared only when necessary to fulfill your order or provide site functionality through trusted third parties operating under strict privacy and security obligations.

Your Rights You may:

Request access to the personal data we hold about you
Ask for corrections or deletions of inaccurate or outdated information
Withdraw consent for marketing communications at any time

Cookies and Tracking Technologies: We use cookies and similar technologies to:

Enable core website functions
Understand how visitors interact with our website
Personalize your shopping experience You can control cookie preferences through your browser settings.

Data Retention: We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by applicable law.

Contact Us: If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:hello@relevant.la

By using our website, you acknowledge and agree to the terms of this Privacy Policy.

Terms of Service

Welcome to Relevant. ("we," "us," or "our"). By accessing or using our website at www.relevant.la, you agree to be bound by these Terms of Service. If you do not agree, please do not use our site or make a purchase.

Eligibility You must be at least 18 years old or have the consent of a parent or legal guardian to use this website and make purchases.

Products and Orders All products are subject to availability. We reserve the right to limit quantities, refuse orders, or cancel orders at our discretion. Prices are listed in U.S. dollars and are subject to change without notice. We make every effort to display product colors and details accurately, but slight variations may occur due to screen settings and photography.

Payment We accept major credit cards and other payment methods as displayed at checkout. By placing an order, you confirm that the payment information you provide is accurate and that you are authorized to use the payment method. All payments are processed securely through third-party payment processors.

Shipping and Delivery Shipping rates, estimated delivery times, and available carriers are outlined on our Shipping Policy page. We are not responsible for delays caused by carriers, customs, weather, or other circumstances beyond our control. Risk of loss and title for purchased items pass to you upon delivery to the carrier.

Returns and Refunds Our return and refund terms are outlined on our Returns Policy page. By making a purchase, you agree to the terms described there.

Intellectual Property All content on this website — including but not limited to the Relevant. name, logo, "R." mark, product designs, photography, graphics, and text — is the property of Relevant. and is protected by copyright and trademark law. You may not reproduce, distribute, or use any content from this website without our written permission.

Prohibited Uses You agree not to use this website to engage in any unlawful activity, infringe on the rights of others, distribute harmful or misleading content, interfere with the security or functionality of the website, or collect personal data from other users without consent.

Limitation of Liability To the fullest extent permitted by law, Relevant. is not liable for any indirect, incidental, or consequential damages arising from your use of this website or purchase of our products. Our total liability for any claim related to a purchase shall not exceed the amount you paid for the item in question.

Indemnification You agree to indemnify and hold harmless Relevant., its owners, employees, and affiliates from any claims, losses, or damages arising from your use of this website or violation of these Terms.

Third-Party Links Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or policies of those sites.

Changes to These Terms We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated date. Your continued use of the website after changes are posted constitutes acceptance of the revised terms.

Governing Law These Terms of Service are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes arising from these terms or your use of the website shall be resolved in the courts of Los Angeles County, California.