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Contact Us

Have a question or need help?
We're here for you! Reach out with any questions about your order, shipping, or our products — and we'll get back to you as soon as possible.

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hello@relevant.la

ShippingAnchor

Shipping Policy

Order Processing: Orders are typically processed within 1-2 business days. 

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Shipping Rates:

  • Standard Shipping: $7, free on all U.S. orders over $75.

  • Priority Shipping: $15

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Delivery Times:

  • Standard Shipping: 3-7 business days

  • Priority Shipping: 2-3 business days

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Order Tracking: You'll receive a tracking number via email once your order ships, allowing you to monitor your package until it reaches you.

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While we do our best to ensure timely delivery, delays may occur due to unforeseen circumstances.

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Need Help? Contact us at hello@relevant.la

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Returns Policy

We want you to love what you purchase. If something isn’t quite right, our return process is simple and customer-friendly.

 

Eligibility Window:
Returns must be initiated within 30 days of delivery. Items returned outside this window may not be eligible for a refund or exchange.

 

Condition of Items:
To be eligible for a return, items must:

  • Be unused, unwashed, and in their original packaging

  • Be accompanied by proof of purchase (e.g., order number or receipt)

 

Refund Options:

  • A full refund to your original payment method

 

Return Shipping:

  • Relevant provides prepaid return labels for returns within the U.S.

  • A $5.00 flat fee will be deducted from your refund to cover return shipping costs

 

How to Initiate a Return:
To start a return:

  • Email hello@relevant.la with your order number

  • We’ll send you a return label and instructions

  • Pack your item securely and drop it off at your nearest shipping location

  • Allow 2–6 business days for processing once we receive your return request

 

Damaged or Incorrect Items:
If your order arrives damaged or incorrect, contact us at hello@relevant.la within 48 hours with photos and your order number. We’ll quickly resolve the issue with a replacement or full refund.

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Privacy Policy

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This Privacy Policy describes how Relevant.la ("we," "us," or "our") collects, uses, and protects the personal information you provide when visiting or making a purchase from our website.

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Information We Collect We may collect the following personal information when you interact with our website:

  • Name

  • Email address

  • Shipping and billing addresses

  • Payment information (handled securely through third-party payment processors)

  • Phone number

  • IP address and device/browser data

  • Purchase history and transaction details

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How We Collect Information Information is collected when you:

  • Place an order or make a purchase

  • Create an account or sign up for email updates

  • Contact us directly through forms or email

  • Navigate our website, using cookies and other tracking technologies

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How We Use Your Information We use the information we collect to:

  • Process and fulfill orders

  • Provide customer service and respond to inquiries

  • Send order updates and shipping notifications

  • Improve our website’s functionality, security, and performance

  • Send marketing communications (if you've opted in)

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Data Storage and Security: Your information is stored on secure servers using industry-standard security protocols, including encryption, firewalls, and access controls. We take reasonable steps to protect your personal data from loss, misuse, and unauthorized access or disclosure.

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Third-Party Services: We rely on third-party services such as payment processors and shipping providers to complete transactions and deliver your orders. These providers only receive the information necessary to perform their services and are required to keep your information confidential and secure.

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Sharing Your Information: We do not sell, rent, or trade your personal information. Your data is shared only when necessary to fulfill your order or provide site functionality through trusted third parties operating under strict privacy and security obligations.

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Your Rights You may:

  • Request access to the personal data we hold about you

  • Ask for corrections or deletions of inaccurate or outdated information

  • Withdraw consent for marketing communications at any time

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Cookies and Tracking Technologies: We use cookies and similar technologies to:

  • Enable core website functions

  • Understand how visitors interact with our website

  • Personalize your shopping experience You can control cookie preferences through your browser settings.

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Data Retention: We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by applicable law.

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Contact Us: If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:hello@relevant.la

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By using our website, you acknowledge and agree to the terms of this Privacy Policy.

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